Home > Uncategorized > Apple’s Problem With Services – Business Insider

Apple’s Problem With Services – Business Insider

In July, we wrote that we were blown away with Google Now, the voice-controlled search service on the newest version of Android. The app is Google’s answer to Siri.

Except it’s better. Unlike Siri, Google Now can tap into Google’s search engine and return better results. Unlike Siri, Google Now is a finished product that just works. And unlike Siri, Google Now is actually useful and accurate.

Then there’s the whole Apple Maps debacle, which spurred a humble apology from Tim Cook and a new section in Apple’s App Store for alternative mapping apps. Without beating a dead horse, let’s just say Apple Maps are pretty awful, sometimes hilariously so.

There’s a pattern developing here.

Whenever Apple attempts a data-driven service like Siri or maps, it fails miserably. Both those services rely on a bunch of third parties like Wolfram Alpha or Yahoo (for Siri) and Waze, TomTom, or Yelp (for Maps). The results are two shaky products that can’t get you what you need the way Google can. When Apple cuts out Google, things get worse.

The New York Times touched on the subject last week when it wrote about Cook’s apology for Maps. One nugget in the story really stuck out:

The company’s weakness in this area could become a bigger problem over time as smartphones become more intimately tied to information and software on the Internet — a field where Google, which makes the competing Android phone software, has the home-turf advantage.

via Apple’s Problem With Services – Business Insider.

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