Why Hath Google Forsaken Us? A Meditation. | John Battelle’s Search Blog
Here’s the short version of the answer: Google is playing for the long term, but it feels it has no choice but to make these moves now. It’s in a “rip off the band aid” phase of the game.
The longer version goes something like this: Google had identified a central and existential threat to its future, and that threat is….us. Or rather, the fact that Google doesn’t have a direct relationship with us, in the way Apple or Facebook does.
Think about it. When you use Facebook, you’re always logged in, and your identity and relationships – to others, to content, to apps and services – are assets Facebook can use to customize your experience (oh, and your ads). You then take that identity and those relationships, and you promiscuously spread them around the web, logging into any number of services through Facebook’s Open Graph, giving Facebook an even deeper sense of who you are, what you consume, and what you “like.” You happily give Facebook terabytes of structured data about yourself, content with the implicit tradeoff that Facebook is going to give you a social service that makes your life better.
Now think about Apple. For those of us who use its iPhone, iPad, iPod, and/or iTunes and other products, Apple has a complete picture of both our identity, and our relationship to Apple services (like iTunes, iCloud, iPhoto, MobileMe, etc.) as well as to the huge universe of apps on its devices. It also has a few hundred million of our credit card numbers, something Facebook can only dream of having (don’t worry, Facebook is working on that).
Oh, and when Apple wants to push a new version of iOS, its operating system, it simply does it. You might take the time to read the documentation as to what changed since the last operating system, but I doubt it. Like most of us, you just accept the update, because you don’t want your phone to stop working. Right?
Ditto for Apple’s terms of service and privacy policies. Have you ever read them? Really? Then you’re in a very small minority. Most of us don’t bother, because we trust Apple – like with Facebook, we figure if they do something that really pisses us off, we’ll drop them for an alternative. Right?
Finally, let’s think about our relationship with Google, circa mid 2011, before Google+ was introduced. For most of us, Google meant search, and the majority of us used search anonymously – we weren’t logged in. Google has been working on getting us to “personalize” search by logging in for years, but that only solved part of its problem. Hundreds of millions of us also used other Google products – Picasa for photos, YouTube for culture fixes, Gmail for communication, Blogger for expression, Maps, Docs, and lord knows what else for productivity. Not to mention, hundreds of millions more of us started using Chrome and Android.